Policies / Privacy
Refund policy
A full refund of the product paid will be made if the product is no longer in stock after making the payment.
Reservation
-Reservation of items is only valid upon receiving payment.
-Customers should make payment as soon as possible once they receive the payment details to avoid stock unavailability.
Terms and Conditions
Warranty of Goods/Services
1. All our goods/services will serve their intended functions.
Prices
2. All our prices are nett. Delivery charges are excluded.
Delivery services
3. Delivery can be done by normal mailing and registered mailing.
Payment Processing
5. We accept Cash, Bank Fund Transfer & Cheque payments.
6. We ensure accuracy in our billing as all our transactions.
Cancellation of Orders
7. We will refund the amount paid if the order is cancelled due to the unavailability of goods.
8. We will not entertain any cancellations once the order is confirmed and submitted by the customer.
Confirmation of Orders
9. We will send an electronic acknowledgement to the customer within 24 hours upon successful submission of the electronic order. If items ordered are unavailable, a message will be sent to the customer for further action.
Exchange & Refunds
10. All our goods sold are non-refundable. Please refer to the policies for the exchange terms.
Feedback
11. We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Email: hello@blue-n-pink.com
Privacy
Accountability
We will be responsible for all personal data collected. All personal data collected will be used and processed fairly and lawfully while in our possession or custody. We ensure all our customers that we would be accountable for our organization’s compliance to our Privacy Policy.
Consent
We do not collect sensitive information from our customers. We assure all customers that all personal information collected would be used or disclosed only for the purposes for which it was collected.
Limiting Collection
Only the necessary personal data is collected from customers’ for business purposes. Both the amount and the type of data collected shall be limited to that which is necessary to fulfill the purposes identified.
Limiting Use, Disclosure and Retention
1) We will not disclose, share, transfer, sell or rent personally identifiable information to any 3rd party. We do not send unsolicited marketing email to our customers. Customers will occasionally receive email on special promotions we hold. Out of respect for the privacy of our users, users may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email.
2) We do not keep personal data for longer than is necessary for those purposes for which they are collected.
3) We do not use "cookies", “web-bugs” or any other tracking technologies to collect information from users of our web site.
4) We would not display or make publicly available, whether through online directories, customer lists or otherwise, the personally identifiable information collected.
Accuracy
We ensure our customers that all personal information collected is accurate and kept up to date. We do not maintain duplicate copies of personal information in different systems.
Safeguards
1) We ensure our customers that appropriate security safeguards are in place to protect personal data against unauthorized access, misuse, disclosure, copying, use, alteration, accidental loss or theft, destruction or damage.
2) Only authorized personals have access to our systems. Consultants, contractors or other temporary employees do not have access to the data.
Challenging Compliance
Our mechanisms and processes are in place to receive and address complaints or inquiries about our policies and procedures relating to the handling of personal data. Appropriate measures will be taken to amend policies and procedures if a complaint is found to be justified.
